The Joys of Chinese Services

17 Aug

One cultural difference I have grown to appreciate most about China is its attitude and focuses in the service sector. The premiums that typically come at a cost regarding service industries in the US are traditionally complimentary in China, and the consumer experience is a stark difference of night and day as a result. Many experts beleive it is due to the difference in population size, benefiting Chinese employers with a greater pool of candidates to select from when hiring for consumer-centric service industries. I can rattle off an endless list of examples, but here are just a few that come to mind to illustrate my point. When I go to a barber shop in the US, I miss the complimentary head and shoulder massage I’ve become so accustomed to at any similar location in China. I miss the complimentary hair wash, shampoo, and conditioning, that is fully included as a part of your experience. In the US, these bonus premium services would certainly come with a price tag, and most likely, a less than enthused employee. Going to a restaurant in the US? Good luck finding six beautiful greeters at the door like you would in China. Not to mention, the time restaurants spend to prepare a meal in China is remarkably faster than most regions of the US. In China, you rarely have to wait more than 10 minutes for your meal to be served after the waiter has taken your order. How about mandatory tips and sales tax? Don’t think so. Sure, you can, and should, tip based on your conscience like anywhere else, but a tip is perceived as a reward for a job well done, not an expectation. In comparison to the US, Chinese services have notably prioritized their clientele’s best interest and experiences, opposed to profitability. If Hollywood were to adopt these philosophies, the movie-goers experience in the US and China is limitless!


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